Positive Voice Of Kenya

  Training Under Pressure: Building First-Responder Teams That Deliver In the middle of a busy afternoon at Lifecare Hospital in Nakuru, a voice echoes over the intercom: “Code Red incoming trauma.” Within seconds, nurses leave their stations, paramedics align stretchers, and surgeons prepare a crash bay. There’s no chaos only controlled urgency. Everyone knows their role. This calm precision didn’t appear overnight. It’s the product of months of structured emergency training , simulation drills, and a radical shift in hospital culture led by Jayesh Saini , founder of Lifecare Hospitals and Bliss Healthcare. His belief: “Hospitals don’t respond to emergencies people do. And people must be trained to stay steady when seconds decide everything.” Why Training Became the Missing Link Before the Lifecare Emergency Unit Rollout , Kenya’s hospitals often relied on the competence of individual doctors rather than the coordination of teams. Most staff were excellent at treating illnesses b...

  Between the Lines: Patient Voices Reveal a Broken Public System Kenya’s public healthcare system has long been the cornerstone of its Universal Health Coverage ambition. Yet, for millions of citizens, the system feels less like a safety net and more like a maze—one filled with waiting, uncertainty, and disappointment. While data and policies dominate national discussions, the most telling evidence of this crisis lies elsewhere: in the lived experiences of patients . Between the lines of reports and reforms are the real stories— of mothers, elders, youth, and children navigating a system that too often fails to see or serve them . The Problem: When the System Forgets the Person It begins at the reception desk. A patient with chest pains arrives at a government hospital in Kisumu. She waits three hours before being triaged. Another patient in Nakuru is referred to a public facility for surgery but is told to come back in three weeks—because there are no surgical gloves. A child wit...

  What Trust Looks Like in a Waiting Room: Small Signals That Make a Big Difference Trust in healthcare isn’t built through slogans or billboards it’s built quietly, minute by minute, in the waiting room. It begins when a receptionist looks up and smiles, when a nurse calls a patient by name instead of number, when someone takes thirty seconds to explain why the doctor is delayed. These gestures may seem small, but to a patient sitting in uncertainty, they mean everything. In Kenya, where many families still associate hospitals with fear or financial strain, trust has become the new currency of care. The moment patients step into a facility, they begin scanning for signals how clean are the benches, how the staff speak, how organized the process feels. Each detail tells them whether this is a place that values people or just processes. Jayesh Saini , Chairman of the Lifecare Group , recognized early that trust doesn’t come from technology; it comes from behavior. “If a hospital ...