From Patient Files to Patient Journeys: The Shift Happening in Kenya
From Patient Files to Patient Journeys: The Shift Happening in Kenya The Quiet Revolution in Kenyan Healthcare Across Kenya, a quiet but profound shift is underway inside hospital walls. It's not about more hospital beds or better equipment—though those matter. It's about rethinking the patient journey entirely . For decades, healthcare systems across the region have operated on a records-based model: collect vitals, store information, treat symptoms. But today, leading private institutions in Kenya are asking a deeper question: How does the patient experience care? Not just physically, but emotionally, logistically, and continuously. This evolution—from isolated episodes of treatment to integrated patient journeys —is quickly becoming a defining feature of patient-centric innovation in Africa . Beyond the File: Understanding What Care Feels Like In traditional systems, the patient journey is fragmented. A consultation happens in one room, diagnostics in another, and pharmac...